A SmartBot is a computer program that is capable of having a human-like conversation with a user by receiving and sending text messages for the purpose of automating a business process.

SmartBot Advantages:

"Messaging apps today account for 91% of all time spent on mobile and desktops. According to a report released by Gartner, consumers will manage 85% of the total business associations with banks through Fintech chatbots by 2020."

  • Offer real-time advice
  • Resolve more questions in less time
  • Reduces support and call center costs
  • Better outreach than mobile apps
  • 2-way customer engagement
  • Personalized customer experiences
  • 24-hour support
  • Reach more people efficiently across all channels

Where our SmartBot can be deployed:

For readily available service from anywhere. Deploy the eFraud Prevention Smart Bot to your company website or portal, custom apps, SMS, email, and other popular channels such as Facebook, Twilio, Twitter Slack, Skype and WeChat.

Web: A fast, convenient way to embed a customizable, real-time messaging platform to offer 24/7 support on your website.

Email: People can interact with the eFraud Prevention™ SmartBot through your email newsletters.

Facebook: Connect the eFraud Prevention™ SmartBot with the popular Facebook Messenger.

Twitter: Twitter Messenger is the best way to communicate with all the people and businesses in your market.

Twilio: Twilio is a cloud communications platform that allows people to interact with the eFraud Prevention™ SmartBot via text messages or voice applications on web service APIs.

Skype: An application that primarily provides video chat and voice call services, Skype also allows users to exchange text, images, video, and rich media.

Slack: Slack is a cloud-based team collaboration tool and real-time messaging platform.

WeChat: With more than a billion active users, integrating the eFraud Prevention™ SmartBot allows for free messaging and calling everywhere.

Custom Apps: We can help you build the eFraud Prevention™ SmartBot into your existing app.

More benefits:

  1. Uninterrupted customer support and ease of use: Today, serving your customers in the most personalized way is the key to growth. Without ensuring customer satisfaction, no organization can expect to sustain for long in the competitive market. The same is the case with the banking industry. With the advent of chatbots, it is possible to provide the customers with a 24/7 support fraud awareness support system. With this, you can ensure better customer satisfaction, by resolving more questions in less time.

  2. Can help reduce fraud: Chatbots is an excellent tool to publish fraud alerts and assist in a much better way with relevant information.

  3. Human touch: Our chatbot won't let your customers feel like they are interacting with a machine. They ensure that you help in the shortest period and flawlessly.

  4. You get a lot of queries from your customers: If your business receives a lot of inquiries, chatbots can take the load off your customer support team. By acting as the first point of contact, chatbots can screen calls from customers and redirect them to human agents only when required.

  5. Millennials: If your product lines are aimed at Millennials, introducing chatbots in your customer service will be a prudent investment.

  6. Content through more online channels: The more you interact with your customers, the more business you get from them. If you are using online channels to communicate with your customers, then our chatbots can be useful in providing more features.

  7. Interactive marketing platform: Unlike apps and websites, chatbots do not present a passive user experience. The availability of chatbots on platforms like Facebook Messenger means you can reach out to more people at once.